
We ended up having to go into the spam filter settings on the phone to change the configuration so that emails they wanted to receive would be allowed to come to their inbox.Įach phone model does this a little differently so check your documentation or call the vendor for help. The message would come into their inbox, but as soon as the phone filtered the message, it would vanish. On : Read more Helpline columns from Jay Lee


What they did not realize is that the Android phone had its own spam filtering app enabled and it was misidentifying certain email messages as spam and moving them to the spam folder.

I recently worked with someone who was experiencing this same problem and, as it turns out, they had just bought a new Android phone and had configured the phone to connect to their email account.
